Terms & Conditions
Last Updated: October 16, 2026
The Connor Group (TCG) provides personalized referrals for healthcare support to individuals and groups traveling abroad.
The following terms govern your use of The Connor Group, LLC website (“Website”) connorgroupmed.com. By accessing or using this Website, you signify that you have read, understand and agree to these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms and Conditions, you should not use this Website.
These Terms and Conditions apply only to use of the Website. If a user chooses to enter into a contract for services with TCG, the Terms of Service will be fully disclosed and agreed upon in our full Customer Agreement prior to finalising any contract.
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions without notice, by posting updates and/or changes to our website. It is your responsibility to check this page periodically for any such changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Please direct any questions regarding these terms and conditions to info@connorgroupmed.com.
Conditions of Use
As a condition of your use of and access to the Website, you agree not to use this Website in any manner that could damage, disable, overburden, or impair our servers, or the networks connected to our servers, or interfere with any other party's use and enjoyment of our Website and Content. You may not attempt to gain unauthorized access of this Website, other accounts, computer systems or networks connected to our servers or to any of the Content, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through this Website. You will also not allow another person or entity to use your identity in order to access the Service.
Privacy and Protection of Personal Information
TCG’s collection, use, disclosure and sharing of any personally identifiable information you provide via the Website shall be governed by our Privacy Policy, which is incorporated into and part of these Terms and Conditions. For further information regarding the Company's protection of your personal information, please refer to our Privacy Policy.
Internal Voicemail Alert SMS Program
The Connor Group’s voicemail alert SMS program is available only to authorized employees and contractors who give affirmative verbal consent. Participation in SMS alerts is optional. Messages are operational, not promotional. Message frequency varies with voicemail activity, and reminders may repeat approximately every five minutes until an authorized recipient acknowledges an alert. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help or contact member@connorgroupmed.com. A recipient who opts out will receive no further SMS alerts unless the recipient later provides new affirmative consent and replies START or UNSTOP.
Member care-update texts
The Connor Group offers optional Member text messages about care decisions, appointment updates, care-team replies and appointment reminders selected in the app. Message frequency varies with your requests and chosen reminders. These are service messages, not promotional messages. Texts contain a general notice directing you to the authenticated Member app for details. Do not use text replies for medical details or urgent care; for an emergency, contact local emergency services.
Your choice to receive ongoing care updates
In Member communication preferences, entering a valid verification code confirms possession of the mobile number. Selecting the separate optional care-update checkbox and “Verify and save” records your choice to receive ongoing care updates. If you have already verified your number and it is not blocked, turning on “Text messages” records that choice. Verification alone does not enroll you. Text messaging is optional and does not determine membership access. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Help, opting out and restarting
For ongoing care-update texts, reply HELP for help or contact info@connorgroupmed.com. You can turn these updates off in communication preferences or reply STOP to a care-update text. After STOP, turning a preference back on, re-verifying the same number or replying START/UNSTOP does not automatically resume Member care updates. Contact us for assistance. This program does not offer automatic re-enrollment after STOP.
One-time mobile verification
Selecting “Send verification code” requests a one-time transactional text code at the mobile number you enter to verify that you control it. Message and data rates may apply. Requesting or entering a verification code does not authorize ongoing care updates. For help with verification, contact info@connorgroupmed.com. The HELP/STOP instructions above apply to ongoing care-update texts; they do not describe the separate verification-code service.
Privacy and separate programs
See our Privacy Policy at https://www.connorgroupmed.com/privacy. Member care-update consent does not cover staff paging. The existing Internal Voicemail Alert SMS Program has separate participation terms; this section does not change them.
Intellectual Property
The information available through this Website is the property of TCG and is protected by applicable intellectual property laws. Information received from TCG through the Website may not be displayed, reformatted and printed or used for any commercial purpose whatsoever without the prior written consent of TCG. All copyrights and other intellectual property rights in the Website, including all written and graphical content, are owned by TCG. The TCG logo, and any other marks used on the Website are trademarks of TCG. Such marks may not be used without the prior written consent of TCG.
Governing Law
TCG operates from its offices in the United States of America. TCG makes no representation that our services are appropriate or available in other locations. The information by the Company is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject the Company to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Feedback
We welcome feedback, comments and suggestions for improvements to the Website. You can submit feedback by emailing us at info@connorgroupmed.com.